Client Intake Terms and Conditions

Confidentiality Clause

Our counselling sessions are confidential, and I will not discuss anything about you outside of this counselling office without your explicit agreement.

The only exceptions to that rule, where I will have to break confidentiality are in these following circumstances:

(a) if there is a genuine concern that you may harm yourself; and/or
(b) if there is a genuine concern that you may harm others; and/or
(c) if there is a genuine concern of abuse involving an elderly person, and/or children, and/or any vulnerable individual; and/or
(d) if the court asks for the documents in relation to our sessions.

Please rest assured that the notes of the sessions are maintained only by me and kept in a secure online system. The hand-written notes are duly destroyed once the information has been transferred to the online records system. All your personal data are also stored in a secure online system.

Cancellation Policy

All appointment bookings will be managed by me. Should you need to reschedule the appointment, please do not hesitate to contact me to do so.

If you need to cancel the appointment, please let me know 24 hours before the appointment. Please understand that you will be charged fully for the session if you cancel the session less than 24 hours before the scheduled time or you do not show up for the appointment. This is to account for the time that was set aside for you.

My contact details are as follows:

Mobile: +65 9128 0002
Email: padma@padmajairam.com

My office address is as follows: